Wsj Sucks Customer Reviews and Feedback

From Everything.Sucks

The Wall Street Journal (also known as The Journal) is an American business-focused, English-language international daily newspaper based in New York City, with international editions also available in Chinese and Japanese. The Journal, along with its Asian editions, is published six days a week by Dow Jones & Company, a division of News Corp. The newspaper is published in the broadsheet format and online. The Journal has been printed continuously since its inception on July 8, 1889, by Charles Dow, Edward Jones, and Charles Bergstresser.

A former employee said this in a review: "The Wall Street Journal has quite simply become a bad place to work as it pertains to the business units in the NY office. It has a rotating door of employees at all levels because of poor management, lack of opportunity/promotion and low pay. Annual raises are typically 2% and occasionally skipped altogether".


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Journalist/Editor (Former Employee) says

"No allowance for creative flair, bullying of staff by managers was overlooked. Workplace culture was one of general misery. Many employees were afraid of their line managers due to the unreasonable demands they made and also their rudeness."

Contractor (Former Employee) says

"The CEO had a manager position available, he had someone come in for an interview and the man walked out crying hysterically."

Marketing Director (Current Employee) says

"The WSJ has quite simply become a bad place to work as it pertains to the business units in the NY office. Cons: low pay, low/no raises, bad management, poor working conditions/facilities"

reporter (Current Employee) says

"underpaid compared to NYC news orgs with little opportunity for raises, disorganized, poor management with little direction. cannot compete with the new york times."

Video Journalist (Former Employee) says

"Some co-workers are friendly, but overall not a lot of room for career growth. The unit has experienced growing pains and some have felt that being staff is less lucrative than being a freelancer."

White House Correspondent (Former Employee) says

"Like most newspapers, the WSJ doesn't really know how to manage people. That's a problem that likely won't be fixed overnight. Still, the people who do work there (including the managers) are good people. Cons: Management"

Global Digital Sales Associate (Former Employee) says

"While The Wall Street Journal will always remain a household brand, the ad sales environment is destructive to not only careers but the environment around. There needs to be a positive shakeup in order for anything different to change."

Photographer (Former Employee) says

"Assignments include covering breaking news, spot news politics, sports and the arts. File images under on site and on deadline and in a timely manner."

Sales Associate (Former Employee) says

"This company goes through so many different changes. Two different CEOs within three years. This resulted in waves of layoffs."

Reporter/Editor (Former Employee) says

"Being a journalist requires giving up on work/life balance. It was grueling, but I reckon that is the case at every media organization grappling with revamping their business model to cope in the 21st Century. Cons: Long hours, no overtime, promoting middle management for saying yes to every request rather than on talent alone."

Project Manager (Current Employee) says

"The company at the current time has no idea what it is doing or what direction it needs to go in. Upper management is too vague and reluctant to commit to any purpose, atlases one that is transparent to the company itself."

Audio Engineer (Current Employee) says

"The notoriety of the paper overshadows the fact that it is trying to thrive in a digital world. While some of the younger employees have great creative minds and can serve well in this digital age. It is the older reporters that need to be convinced in order to show off the young fresh image of today. Cons: No set workflows"


"The WSJ continues to produce an excellent journalism product despite heavy-handed editing and poor management. Individual journalists are not given enough space to work within their area of expertise and the editing process is clunky and inefficient."

Account Manager, Sales (Current Employee) says

"The Wall Street Journal is an excellent brand. The news and information industry, however, is undergoing a business model change and the security and advancement opportunities are limited. Cons: work environment lacks a pillar of trust"

Asst. Foreman (Former Employee) says

"A typical day at work was hitting the floor and running as soon as we got there. We have been short handed for a long time and we had tight dispatches. We would setup for the nights run. After set up we would have to put plates on. The time period from the start of shift and the start of press run was 2 and half hours. I was an asst foreman and had to monitor the plate flow and make sure that things ran smoothly. The hardest part of the job was not getting behind schedule. The best part of the job was the people that i worked with. Cons: short handed"

Studio Manager (Former Employee) says

"Content marketing team was full of great people, leadership changed to often to be effective or focused. The spaace was great and the location very nice Cons: Lack of support from leadership"

Sales Representative (Former Employee) says

"Retired ! Great location great people terrible management not based upon production , but rather who you knew in a previous job ! Manager was an empty suit who was more interested in pleasing management than building revenue and establishing long lasting strategic relationships!"

news paper carrier (Former Employee) says

"newspaper companies are a dissipating income with budget cuts and lay offs and lack of new subscriptions . It is no longer a viable income job. The carriers and the manager were very nice"

Advertising Coordinator (Former Employee) says

"Individual directors were great with team, however there are some issues some older school people there who don't have great temperament. When something small goes wrong people lose their minds, instead of saying moving forward we can do etc. There are client entertainment benefits, including tickets to games and concerts lunch etc. But they do not often promote from within and are more likely to hire from outside the company. Cons: Do not promote from within, hard opportunity to grow"

Aide comptable (Former Employee) says

"bonne ambiance de travail Cons: mauvaise manière de poussé les employé vers la sortie afin d’évité de payé un préavis"

黄宁韬 says

"If you have a digital subscription, in order to cancel the subscription online, you have to change your credit card's billing address to a California address. Otherwise, you need to make a phone call cancel the service, which can take a long time."

Chelsea Ridenour says

"How truly unethical that the cancellation policy of the WSJ reflects that they do not care where their revenue comes from--engaged routine subscribers or individuals that simply continuously fail to dedicate at least an hour to dealing with the totally infuriating inability to cancel electronically or by phone ONLY during business hours.

Followed the tip of another user below to change your billing address to CA--once you do this and refresh and go back through the general areas you would expect to be able to "manage your subscription", there will be a "cancel subscription" option due to the requirements of CA."

Bob Rothschild says

"Their way of making it nearly impossible to cancel without sitting on hold for 20 minutes during business hours is pure evil."

Владимир Кантемир says

"Same as the other reviews. WSJ makes it nearly impossible to cancel your subscription. I spent an hour on the phone before the call was dropped. Finally, I did what other reviewers mentioned and changed the address on my card to a random one in California. After changing my address and refreshing the page, I was able to cancel my membership online. Do not use this company and their scammy practices. This is just ridiculous and should be illegal. Good riddance WSJ. -Another angry customer."

Steve Chaput says

"Waited a total of 40 minutes on customer service line before giving up!"

Tyler Steeve says

"These are the biggest scammers I have ever had to deal with. What a complete joke. To think this is supposed to be a reputable source of information."

Peter Bachman says

"When you sign up for WSJ digital, they say “Cancel anytime.” What they don’t tell you is that you cannot cancel online and you must call them to cancel. What they also do not tell you is that they do not answer your call and after being on hold for 20 minutes or more, the call will fail. This happened to me multiple times. Pretty much near impossible to cancel. Unethical. Very bad customer service. Did not expect this from the WSJ. Zero star review."

Micah Reynolds says

"Same as the rest, went to cancel my digital subscription, and found out I had to call. After 30 minutes on hold, I hung up and am going to cancel through PayPal instead. Awful scam, awful company."

Irene Adler says

"Wish I had seen this BEFORE I subscribed. Now I am on hold like everyone else bc I can't cancel (30+ minutes and counting). I wasn't smart enough to use PayPal so now I will have to cancel my Discover Card and have it re-issued. I think that's the only way to get them off. I NEVER expected such shabby "service" from what used to be an American icon. I got better CS calling the Dollar Store!"

MD says

"Hands down the WSJ has the worst customer service I have ever had the misfortune to experience. Impossible to get a delivery problem resolved or to even reach a “representative.” They simply do not care. Wish I could rate it zero stars."

Jean says

"I wish I had read these reviews before I signed up with WSJ. The only way to cancel is by phone, and they don't answer the phone. I just spent an hour and five minutes on hold before I gave up. Also, their music-while-you-wait is brutal! Very loud with poor quality like a blown speaker. It makes you want to hang up but you can't even turn the volume down for fear of missing the pick up. I can't believe a formerly respected news outlet stoops to such questionable business practices."

Rachel says

"If I could give a minus -10 rating I would. Easy to subscribe impossible to unsubscribe.

I’m using up all my international minutes on hold. It’s been over an hour on hold.

I’m so angry I have no decent words."

David E says

"To cancel, Change your address to a real California address. Then you can keep your subscription from automatically renewing due to the consumer rights afforded by CA. I just did this as suggested by another customer as I have been on hold for over an hour."

Frustrated Subscriber says

"DON'T SUBSCRIBE!! I am on hold right now to cancel. It says 30 minutes to get service. A phone call to cancel a digital only subscription??? Easy to sign up, impossible to cancel. SCAM. Will never subscribe again. Wouldn't use WSJ for free."

justin weily says

"Sneaky cancellation and non existent customer service

Same dramas as most people here - they have tabs for everything except cancelling.

Tried to read the app on an ipad but would only let me view it on an iphone or a desktop because of the boxes I ticked upon registering (lame and weird)

Sent 3 emails to CS and nothing back - wont be going back anytime soon .


Caro says

"DON'T SUBSCRIBE!!! It takes hours to cancel your subscription, you can only call on certain hours, they do everything they can to keep your money and not being able to cancel. Just use Yahoo Finance."

Joe Phillips says

"impossible to cancel. called multiple times hour long waits then disconnects or busy signal.... trying to go around and get rep on transfers call to cancel department where again goes into black hole will not be coming back nor will not be recommending WSJ anytime soon."

Katrina Vasquez Abadia says

"It is a pain in the rear trying to cancel the subscription. Shaddy people!
They make you wait for more than 30 minutes instead of providing a callback option, or a simply ONLINE option to do this."

Михаил Ивановский says

"Think twice before making a subscription. They can't cancel it by any means - only by phone. Really, you should call them, wait for an answer and that's it. If you, for some reason, can't call now - they don't care. Next purchase for subscription will be made from your card. Thank goodness, I provided the information about the card which I practically don't use and there is no money there.
WSJ, is it so difficult to provide a possibility for cancellation by e-mail or in the digital account? Many services do so, why do you think you are so special?
The journal has an interesting material and financial analysis. But as for me all these advantages are fading away, taking into account their absurd subscription policy."

Larry Waelde says

"Love the content but dealing with customer service is far too frustrating. Unless you have the patience of a saint, don't deal with this entity."

Sc says

"Impossible to cancel subscription \'ANYTIME\' as they claim. You have to wait till human customer service is in business hours. And cancel via phone only sucks."

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